Refund & Cancellation Policy.
How deposits, cancellations, and refunds work on the WildTag Platform.
Deposit Policy
A non-refundable deposit is required to complete all bookings through the WildTag Platform. The deposit amount is set by the outfitter and clearly disclosed on the listing before payment is submitted.
By completing a booking and paying the deposit, you explicitly acknowledge and agree that the deposit is non-refundable under all circumstances, including but not limited to: change of personal plans, illness (unless covered by travel insurance), inability to obtain hunting licenses, and changes to group size.
The deposit exists to compensate outfitters for the time slot they reserve, the preparation they undertake, and other guests they may have turned away. It is a binding commitment on both sides.
WildTag strongly recommends that all guests purchase travel insurance that covers trip cancellation before finalizing a booking. WildTag is not responsible for the cost of travel insurance and does not endorse any specific insurance provider.
Cancellation Tiers
Beyond the non-refundable deposit, each outfitter selects a cancellation policy tier for each listing. The applicable tier is clearly displayed on the listing and confirmed at booking. The three tiers are:
Flexible
Best for guests- ●Full refund of amounts beyond the deposit if cancelled more than 60 days before the trip start date.
- ●50% refund of amounts beyond the deposit if cancelled 30–60 days before the trip start date.
- ●No refund if cancelled less than 30 days before the trip start date.
Moderate
Most common- ●Full refund of amounts beyond the deposit if cancelled more than 90 days before the trip start date.
- ●50% refund of amounts beyond the deposit if cancelled 45–90 days before the trip start date.
- ●No refund if cancelled less than 45 days before the trip start date.
Strict
For premium listings- ●50% refund of amounts beyond the deposit if cancelled more than 90 days before the trip start date.
- ●No refund if cancelled less than 90 days before the trip start date.
- ●Applies to all premium trophy and limited-draw hunts.
Outfitter-Initiated Cancellations
If an outfitter cancels a confirmed booking for reasons within their control (e.g., double-booking, failure to maintain required licenses, decision to cease operations), the guest is entitled to a full refund of all amounts paid, including the deposit.
WildTag will facilitate the full refund to the guest's original payment method within 5–10 business days of the confirmed outfitter-initiated cancellation.
Repeat outfitter-initiated cancellations may result in listing suspension, loss of Elite status, account review, or permanent account termination at WildTag's discretion.
Outfitters who cancel confirmed bookings may be subject to a cancellation fee as specified in their Outfitter Agreement.
Force Majeure & Acts of God
"Force majeure" events are circumstances beyond the reasonable control of either party that prevent a trip from proceeding as booked. WildTag recognizes the following as qualifying force majeure events: declared government emergencies or travel bans that directly prohibit the trip; mandatory evacuation orders for the trip location; catastrophic natural disasters (wildfire, flood, earthquake) that directly render the trip location inaccessible or unsafe.
The following are generally NOT considered force majeure: adverse but not catastrophic weather conditions; temporary fire closures (unless the trip location is directly affected); transportation delays caused by the guest; poor hunting or fishing conditions.
In the event of a qualifying force majeure cancellation, WildTag will work with both parties to offer either a full credit for rebooking within 24 months or, at WildTag's sole discretion, a partial refund of amounts beyond the non-refundable deposit.
Force majeure claims must be submitted within 48 hours of the cancellation with supporting documentation (official government orders, news sources, photos). Claims submitted after this window may not qualify.
Dispute Process
Either party may initiate a dispute through the WildTag Platform within 7 calendar days of the scheduled trip completion or cancellation date. Disputes submitted after this window may not be eligible for escrow intervention.
To initiate a dispute: log in to your WildTag account, navigate to the booking in question, and select "Dispute This Booking." You will be prompted to describe the issue and upload any supporting evidence (photos, messages, receipts, documentation).
WildTag's Trust & Safety team will review all submitted evidence from both parties and issue a resolution decision within 10 business days. Both parties will be notified of the decision by email.
WildTag's dispute resolution decisions regarding escrow release are final. For disputes involving amounts not held in escrow, or for disputes with WildTag itself, please refer to the arbitration clause in our Terms of Service.
WildTag does not act as an insurer or guarantor of trip quality. Our dispute process is limited to determining the appropriate release of funds held in escrow on the Platform.
Contact
For questions about this Refund & Cancellation Policy or to initiate a refund request, contact our support team:
WildTag Support support@wildtag.com Response time: within 1 business day for all refund-related inquiries.
For urgent issues involving a trip within 72 hours, include "URGENT" in your subject line or call +1 (512) 555-0199.